Assist with ARS 9.x, ITSM 9.x, SRM 9.x, SLM 9.x, MyIT, Smart-IT & Smart Reporting installations, configurations, and customizations of software solutions using the BMC Remedy Action Request System (ARS) platform
Performs ARS Server and ITSM Applications patches/hot fixes.
Leverages the software development lifecycle to design, build, test, and implement solutions based on customers’ requirements
Assists in defining user requirements within the Remedy ITSM client applications
Designs and provides software solutions in ARS ensuring the process flow of the Remedy ITSM modules
Documents coding changes to be used for test and migration plans
Troubleshoots software bugs using client and server logging
Provides the Operations and Maintenance Team system support, as needed
Performs standard administration system configuration
Provision for Remedy Developer, who will be responsible for managing, enhancing and supporting IT Service Management (Remedy ITSM) application modules: Incident, Change, Service Request, Asset/Configuration, Knowledge Management, and Problem Management.
Individual will be responsible for gaining an understanding of the use of ITSM modules in business units worldwide providing strong process expertise from a technical and process perspective.
Individual will need to be self-managing, results-oriented and enjoy working in individual projects, team projects, and cross-organization projects while in a collaborative environment.
|Experience||2 - 4 Years|
|Salary||8 Lac To 9 Lac P.A.|
|Industry||IT Software - Network Administration, Security|
|Qualification||Other Bachelor Degree, B.Tech/B.E, M.C.A, M.B.A/PGDM|
|Key Skills||Remedy Development installations configurations|
|Contact Person||K. Senthil|
|Address||Plot no. 48, Parsuvanath Avenue, ALS Nagar, Madambakkam, Chennai|